At ADS Store, we strive to provide our customers with a seamless and satisfactory shopping experience. We understand that circumstances may arise where you may need to exchange a product. To ensure that your exchange process is smooth and convenient, we have established the following Exchange Policy:
Note: an Unboxing video is mandatory to initiate any kind of exchange with unboxing video no exchange will be considered
1. Eligibility for Exchange:
– Exchanges are applicable within 7 days from the date of purchase. – The product must be in its original condition, unused, and with all tags, packaging, and accessories intact. – Proof of purchase, such as the original receipt or order confirmation, is required for all exchanges.
2. Products Eligible for Exchange:
– ADS Store accepts exchanges for products that are defective, damaged during transit, or if you received the wrong item. – Exchanges for reasons other than defects, damage, or incorrect items may be considered on a case-by-case basis.
3. Non-Eligible Items for Exchange:
– Certain items are not eligible for exchange, including but not limited to: – Personalized or customized items.
4. Initiation of Exchange:
– To initiate an exchange, contact our customer service within the 7-day period via email at [email protected] or through our customer service hotline at +91-9820-8819-60 – Provide your order number, a clear description of the issue, and photographic evidence if applicable.
5. Return and Inspection Process:
– Once your exchange request is approved, you will receive instructions on how to return the item. – Ensure the product is securely packaged to prevent damage during return transit. – Our team will inspect the returned item upon receipt to verify eligibility for exchange.
6. Exchange Options:
– Upon approval, you can choose one of the following options: – Exchange for the same product (subject to availability). – Exchange for a different product of equal or lesser value, with the price difference refunded. – Store credit for the value of the returned item.
7. Shipping Costs:
– ADS Store will cover the cost of shipping for defective items, items damaged during transit, or incorrect items. – For exchanges due to reasons other than defects, the customer is responsible for return shipping costs.
8. Refund Policy:
– If the desired replacement is unavailable, a refund will be issued in the original form of payment.
9. Contact Information:
– For any questions or assistance with the exchange process, please contact our customer service email at [email protected] or through our customer service hotline at +91-9820-8819-60
By making a purchase with ADS Store, you agree to abide by this Exchange Policy. ADS Store reserves the right to modify or update this policy at any time.
